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News : New Jobs for Teesside as Virgin Media Steps Up Coronavirus Response

#contactcenterworld, @virginmedia

Teesside, England, March 25, 2020 -- Teesside could be set for a jobs boost with Virgin Media saying it will create more than 500 posts in contact centres in response to the coronavirus crisis.

The company said it was receiving high numbers of calls from customers and was drafting in extra resources to help deal with queries.

New jobs are being created at a site on Teesside as well as offices in Birmingham, Sheffield and Manchester on both a permanent and fixed-term basis.

Virgin Media currently has a call centre on the Preston Farm Industrial Estate in Stockton.

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Virus quarantine measures have meant some Virgin Media call centres have had to close so the operator said it was prioritising calls from vulnerable customers and asking people only to call if they have an urgent query that cannot wait.

Steps are being taken to fast-track the application and assessment process by using video interviews, allowing staff to start within weeks.

Abby Thomas of Virgin Media said: "We're working day and night to keep the country connected and make sure services are running smoothly.

"In these difficult times, we're really proud to soon be welcoming hundreds of new staff to our contact centres who will help us continue to serve our customers."

The company says it is allowing remote working where possible, is ensuring strict social distancing and hygiene measures are in place for sites that need to remain open, and is giving up to two weeks' paid leave for staff who have to look after their children while schools are closed.

Virgin Media added it will continue to monitor the situation and create more jobs in the coming weeks if necessary.

#contactcenterworld, @virginmedia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gazettelive.co.uk


About Virgin Media:
Company LogoWondering who we are? Well, we're the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place. The future is bursting with fresh entertainment and communication possibilities. That's why we're here - to bring all the excitement to you and make your digital place the brilliant place it should be. Whatever you choose with Virgin Media, we're aiming to make the whole experience as effortless as the award-winning service our Virgin Mobile customers have enjoyed for years.
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Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Published: Friday, March 27, 2020

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
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PH: +61 7 5660 6284
 

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