News : New Medallia Announces New Text Analytics
Palo Alto, CA, USA, March 15, 2016 -- Medallia, the global Customer Experience Management (CEM) provider, announced patent-pending machine learning Text Analytics technology that automates the discovery of customer-feedback topics that might have otherwise been missed by traditional text analytics approaches.
"What Medallia's new text analytics engine does is turn this problem on its head by allowing machine learning to identify topics that could have been missed. We can do this on the fly and with any amount of data," says Ken Fine, head of worldwide product at Medallia.
Posted by Veronica Silva Cusi, news correspondent
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Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Published: Friday, March 18, 2016