Tasmania, Australia, May 1, 2020 - The Tasmanian Government has provided $875,000 in funding to establish a new phone service called 1800 98 44 34 - A Tasmanian lifeline as part of our $985 million Social and Economic Support Package.
This new phone line is for any Tasmanian who may feel stressed about COVID-19, is anxious about the future, finding social isolation a challenge, or simply need a friendly and understanding voice to talk things over with for advice, information, comfort and reassurance.
The phone line is now live, and is staffed by Lifeline Tasmania from 8am to 8pm, 7 days a week.
Over 25 new jobs have been created to deliver this important service, with social work, psychology and counselling students from the University of Tasmania professionally trained to help staff the call centre.
Three types of support are being offered:
Call in: Tasmanians will receive psychosocial support from a trained support worker to discuss their concerns, and if appropriate be linked in to a referral service.
Call out: Contacting socially isolated older Tasmanians identified through existing services, family and friends who are concerned, or by other health professionals.
Reach out: In partnership with industries significantly impacted by coronavirus, identify and reach out to individuals who may need support, counselling or linking in with employee assistance programs.
I sincerely thank Lifeline Tasmania and their staff for their hard work to establish this new service quickly, so that Tasmanians can receive more support for their mental health and wellbeing when they need it during this period of uncertainty.
Further support is available if you feel like you or a loved one are not coping, including:
Lifeline Australia (13 11 14)
Beyond Blue (1300 22 46 36)
Rural Alive and Well (1300 4357 6283)
Kids Helpline (1800 551 800)
For more immediate support for people experiencing significant mental health problems, our Mental Health Services Helpline is available 24/7 on 1800 332 388, and in an emergency call triple zero.
Posted by Veronica Silva Cusi, news correspondent
About Lifeline Australia:
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Published: Monday, May 4, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...