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News : New Mental Health Hotline to Support Tasmanians

#contactcenterworld, @LifelineAust

Tasmania, Australia, May 1, 2020 - The Tasmanian Government has provided $875,000 in funding to establish a new phone service called 1800 98 44 34 - A Tasmanian lifeline as part of our $985 million Social and Economic Support Package.

This new phone line is for any Tasmanian who may feel stressed about COVID-19, is anxious about the future, finding social isolation a challenge, or simply need a friendly and understanding voice to talk things over with for advice, information, comfort and reassurance.

The phone line is now live, and is staffed by Lifeline Tasmania from 8am to 8pm, 7 days a week.

Over 25 new jobs have been created to deliver this important service, with social work, psychology and counselling students from the University of Tasmania professionally trained to help staff the call centre.

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Three types of support are being offered:

Call in: Tasmanians will receive psychosocial support from a trained support worker to discuss their concerns, and if appropriate be linked in to a referral service.

Call out: Contacting socially isolated older Tasmanians identified through existing services, family and friends who are concerned, or by other health professionals.

Reach out: In partnership with industries significantly impacted by coronavirus, identify and reach out to individuals who may need support, counselling or linking in with employee assistance programs.

I sincerely thank Lifeline Tasmania and their staff for their hard work to establish this new service quickly, so that Tasmanians can receive more support for their mental health and wellbeing when they need it during this period of uncertainty.

Further support is available if you feel like you or a loved one are not coping, including:

Lifeline Australia (13 11 14)
Beyond Blue (1300 22 46 36)
Rural Alive and Well (1300 4357 6283)
Kids Helpline (1800 551 800)

For more immediate support for people experiencing significant mental health problems, our Mental Health Services Helpline is available 24/7 on 1800 332 388, and in an emergency call triple zero.

#contactcenterworld, @LifelineAust

Posted by Veronica Silva Cusi, news correspondent

About Lifeline Australia:
Company LogoLifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Monday, May 4, 2020

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2020 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
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