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News : New Mexico to Reduce Call Center Incentives

#contactcenterworld

Albuquerque, NM, USA, June, 2019 -- Arguing they don't generate enough high wages, the state said it's cutting its economic development incentives for call centers.

New Mexico Economic Development Cabinet Secretary Alicia J. Keyes told lawmakers Thursday the state was reducing Local Economic Development Act funding to call centers, according to the Associated Press.

Now, the maximum the state will offer call centers is $1,000 per job, down from $6,000 in recent grants.


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This week's announcement comes on the heels of the state losing more than 1,000 call center jobs. Sitel Group, Concentrix CVG Corp, Verizon Wireless and Volt Management Corp. have all announced layoffs this year.

In a speech to business leaders earlier this month, Keyes expanded on her and Gov. Michelle Lujan Grisham's philosophy when it comes to distributing incentives such as the Local Economic Development Act and the Job Training Incentive Program, which have pools of $75 million and $10 million, respectively. Keyes said the focus for using the incentives is wealth creation and targeting companies that offer good-paying jobs rather than just a high number of jobs. She called JTIP a "make or break" incentive when it comes to the recruitment of companies. Keyes added the administration will target industries like film and television, intelligent manufacturing like 3D printing, green energy, cybersecurity, bioscience, outdoor recreation, aerospace and others, for those incentives.

"We have to take care of our workers here, and the only way that it's going to happen is for us to incentivize companies to pay New Mexicans well," she said.

Business First reported call centers reportedly provide more than 11,000 jobs in the metro area, with annual salaries between $23,000 and $38,000.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bizjournals.com


Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Wednesday, June 26, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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