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News : Windstream Enterprise Announces New OfficeSuite UC Contact Center Solutions

#contactcenterworld, @windstream

Little Rock, AK, USA, April, 2021 -- Windstream Enterprise (WE), a managed communications service provider, released new enhancements to its OfficeSuite UC(R) Contact Center Services (CCS). The newest features allow organizations of all sizes, including small businesses and retail environments, to more easily execute intelligent outbound calling campaigns, so they can efficiently connect with and manage their customer interactions.

OfficeSuite UC is a cloud-based solution that blends user-centric design with advanced technology. 

Also, as part of the OfficeSuite UC CCS upgrades, businesses can create list-driven campaigns that include reusable calling lists, calling windows by dates and times, automated rescheduling of unsuccessful call attempts, and round-robin call distribution among the agents assigned to the campaign.

"To compete in an increasingly complex economy, businesses today need to be proactive with their customers and meet their needs with informative, helpful service," said Layne Levine, president at Windstream Enterprise. "Whether it’s a medical office calling to remind patients to schedule appointments, a school district notifying students about schedule changes, or an enterprise running a robust marketing campaign, the OfficeSuite UC CCS list queuing features will help just about any business, school, government agency or nonprofit connect with their audiences more readily, and ensure the service they deliver is meeting their standards."

"OfficeSuite UC with Contact Center Services takes a robust set of traditional call-center features and delivers them in a way that any business can use," said Levine. "Our commitment to our customers is to innovate new solutions that make their day-to-day business operations more effective so they can focus on their own customers, not on their network technology."

#contactcenterworld, @windstream

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Windstream Enterprise:
Company LogoWindstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, April 5, 2021

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2022 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

2.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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