New York, NY, USA, Feb, 2023 - Glia, a provider of Digital Customer Service (DCS), and ebankIT, announced a partnership aimed at humanizing the digital banking service experience for ebankIT clients. ebankIT will now offer Glia’s DCS solution for digital-first customer service as part of its digital banking platform.
"Partnering with Glia is an important step forward for ebankIT on the continuous process of humanizing the digital banking experience. ebankIT and Glia share a similar vision about the future of digital banking and the importance of creating great customer and member experiences. The growing number of banks and credit unions worldwide that subscribe to the ebankIT Omnichannel Platform will now also have the opportunity to explore Glia’s customer service technologies, offering new solutions to their end-users," said Renato Oliveira, CEO for ebankIT.
"ebankIT’s commitment to humanizing the digital banking experience strongly aligns to Glia’s mission to reinvent how businesses support customers in a digital world. This partnership will greatly help our joint clients to improve the customer experience they offer while driving new efficiencies through a seamless, single-platform service approach," said Steve Kaish, SVP of alliances for Glia.
The joint Glia-ebankIT solution is available for financial institutions across North America, including Canada.
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Monday, February 27, 2023
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