News : New Police Dispatch Call Center in the Works for Independence
Independence, MO, USA, Oct, 2017 -- For more than a decade, the Independence Police Department's dispatch call center has been housed in a dark room they've outgrown.
Now, change is on the way with a new center in the works and construction planned later this month.
"It's a difficult job. It's a very stressful job. You're dealing with crisis situations day in and day out, and it's long hours," Independence Mayor Eileen Weir said.
For years, those people have worked there, but Weir says thanks to efforts from residents in 2004, dispatchers will finally get the upgrade they so desperately need.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"I believe that the facilities we offer them is really not conducive to doing their job well and really supporting them in the way they deserve to be supported. And really, we've known for quite some time that the facility we have is really inadequate, in terms of really working conditions and size. We've really outgrown that space," she said.
The new facility will be a big jump, taking their space to more than 6,000-square feet.
"We probably outgrew it decades ago, especially with all the new technology there is now. We don't even have the room or the capacity to put all that in there for them," Officer Luis Virgil said.
If all moves forward as planned, it will be completely by late May next year. It is something everyone involved can look forward to.
"Although police officers are the ones that people see and come out and help them with their emergencies or help them mitigate some kind of situation they got going on, it's really the dispatchers. It all kicks off with them," Virgil said.
The City Council will take the final steps to approve a contract to determine who will build the facility.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
Published: Tuesday, October 3, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...