News : New Predictive Customer Churn Management Solution Launched
Reston, VA, USA, April 17, 2015 -- Head of VOZIQ’s Global Market Research & Analytics, Kalyan Banga, announces the launch of Predictive Customer Churn Management Solution, a new solution that uses contact center customer interactions.
According to Banga, the Predictive Churn Management Solution was designed to help businesses leverage contact center customer calls along with product and customer demographic data to identify risk of customer churn (e.g. Subscription or a contract).
The new VOZIQ’s Predictive Churn Management Solution helps in the unlocking customer experience and insights by using predictive text analytics and data integration from contacts across various channels like CRM, call centers, customer surveys, social media, etc.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Besides predicting churn calls, the VOZIQ spokesperson said the solution also gives business owners, their Chief Customer Experience Officers (CCxOs), Chief Marketing Officers (CMOs), and VPs of Contact Centers the ability to easily access crucial insights into customer experience, revenue generation opportunities and operational efficiency.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
More Editorial From VOZIQ
VOZIQ is Washington, D. C.-based company which offers customer experience analytics solutions and services to contact centers. Driven by proprietary analytics technology, these solutions and services help businesses answer the most crucial questions about customer experience. This analysis is based on applying cloud based text analytics on agent notes and interaction data from various sources like call centers, customer surveys, IVR data etc
Published: Monday, April 20, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...