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News : New Predictive Customer Churn Management Solution Launched
Reston, VA, USA, April 17, 2015 -- Head of VOZIQ’s Global Market Research & Analytics, Kalyan Banga, announces the launch of Predictive Customer Churn Management Solution, a new solution that uses contact center customer interactions.
According to Banga, the Predictive Churn Management Solution was designed to help businesses leverage contact center customer calls along with product and customer demographic data to identify risk of customer churn (e.g. Subscription or a contract).
The new VOZIQ’s Predictive Churn Management Solution helps in the unlocking customer experience and insights by using predictive text analytics and data integration from contacts across various channels like CRM, call centers, customer surveys, social media, etc.
Besides predicting churn calls, the VOZIQ spokesperson said the solution also gives business owners, their Chief Customer Experience Officers (CCxOs), Chief Marketing Officers (CMOs), and VPs of Contact Centers the ability to easily access crucial insights into customer experience, revenue generation opportunities and operational efficiency.
Posted by Veronica Silva Cusi, news correspondent
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VOZIQ is Washington, D. C.-based company which offers customer experience analytics solutions and services to contact centers. Driven by proprietary analytics technology, these solutions and services help businesses answer the most crucial questions about customer experience. This analysis is based on applying cloud based text analytics on agent notes and interaction data from various sources like call centers, customer surveys, IVR data etc
Published: Monday, April 20, 2015