News : New Predictive Customer Churn Management Solution Launched
Reston, VA, USA, April 17, 2015 -- Head of VOZIQ’s Global Market Research & Analytics, Kalyan Banga, announces the launch of Predictive Customer Churn Management Solution, a new solution that uses contact center customer interactions.
According to Banga, the Predictive Churn Management Solution was designed to help businesses leverage contact center customer calls along with product and customer demographic data to identify risk of customer churn (e.g. Subscription or a contract).
The new VOZIQ’s Predictive Churn Management Solution helps in the unlocking customer experience and insights by using predictive text analytics and data integration from contacts across various channels like CRM, call centers, customer surveys, social media, etc.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Besides predicting churn calls, the VOZIQ spokesperson said the solution also gives business owners, their Chief Customer Experience Officers (CCxOs), Chief Marketing Officers (CMOs), and VPs of Contact Centers the ability to easily access crucial insights into customer experience, revenue generation opportunities and operational efficiency.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From VOZIQ
VOZIQ is Washington, D. C.-based company which offers customer experience analytics solutions and services to contact centers. Driven by proprietary analytics technology, these solutions and services help businesses answer the most crucial questions about customer experience. This analysis is based on applying cloud based text analytics on agent notes and interaction data from various sources like call centers, customer surveys, IVR data etc
Published: Monday, April 20, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), e...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...