News : New Presence Technology Offering from Jasco
Gauteng, South Africa, July 1, 2015 -- Jasco Enterprise, a proud partner of Presence Technology, announces the availability of the new Presence IVR Software module (Interactive Voice Response) designed to improve customer contact.
Says Tammy Manson, Presence Technology Product Specialist at Jasco Enterprise, "The benefit and ease of deployment of the Presence IVR Software Module in an existing virtualised environment will potentially not require additional hardware. This software-based application with the support for SIP and VXML-based standards has the ability to easily scale and extend to multiple sites through a distributed architecture. ."
"Presence IVR has gone through major improvements that help customers by identifying the caller through vocal footprint, simplifying PCI with the collection of sensitive data and, improving the user experience through the use of natural language and the most modern speech engines in the market," says Alfredo Gonzalez, director of Product Management Presence Technology.
The customer experience is a key differentiator for most of the South African Companies and through many years of experience and knowledge of the industry, Jasco is able to address these issues with effective solutions such as the Presence Technology IVR Software module to ensure that your Company stays ahead of the game.
Posted by Veronica Silva Cusi, news correspondent
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About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, July 3, 2015