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News : New Recruits Boost NT Emergency Call Centre

#contactcenterworld

Darwin, NT, Australia, Jan 17, 2023 -- Thirteen new auxiliary officers are now deployed to the Joint Emergency Services Call Centre (JESCC). All but one were recruited from the Northern Territory.

These new recruits will be joined during 2023 initially by 35 new front line police officer recruits currently undertaking college training, with the first of these to graduate next month.

First off the line for the new year, the fresh auxiliary recruits are now further developing their skills to respond to Triple-0 calls from across the Territory.

Graduating from the Police College last week, Auxiliary Squad 75 undertook training exercises in call taking, cultural engagement, mental health first aid, customer service, police powers and obligations, and trauma-informed training.

The Territory Labor Government is ensuring that our first responders have the resources they need to answer to Territorians who find themselves in emergency situations.

Auxiliary Squad 76 is already deep in training while five new Police College intakes will next month commence courses for more frontline police officers, as well as new Aboriginal Liaison Officers, watch house recruits and additional auxiliaries for the JESSC.

Quotes from Minister for Police, Fire & Emergency Services, Kate Worden:

"We are listening to the public, and we are giving our police the resources they need to fight crime and to respond to Territorians in need.

"These new graduates will be performing a vital role in our emergency response as the first contact for callers in times of stress and worry.

"They have taken the big step of choosing to serve and protect the people of the Northern Territory.

"It’s always exciting to welcome new recruits into service and I am equally excited about the pipeline of future officers entering the Police College to join the ranks of our hard-working frontline responders."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.miragenews.com

Today's Tip of the Day - Beware Of Techno Babble & Jargon

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Published: Wednesday, January 18, 2023

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2023 Buyers Guide
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