Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : New Scam Mail Says You Can Pay Your Council Tax Differently Online
London, UK, April 11, 2016 -- The latest scam email making the rounds claims to offer you a new and easy way to pay your council tax bill online.
The email uses the popular scamming tactic 'spear phishing', the sophisticated scam makes it look like someone you know is contacting you, like a friend or company you've bought something from recently.
The wrong way to pay your Council Tax
Action Fraud says it has seen a spate of such emails over the past couple of weeks. It uses a realistic domain name and claims there’s a new service up and running to make it easier for you to pay your Council Tax bill online. If you’re in any doubt about what services your council provides, contact it directly.
Last year, Action Fraud warned people of a new Council tax scam where the criminals phoned victims telling them they were placed in the wrong Council Tax bracket for a number of years and were entitled to a rebate.
What is a spear phishing scam?
The Action Fraud contact centre has received thousands of calls and reports from the public who have received a spear phishing email. They contain detailed personal information such as full name, address and postcode.
Spear phishing is a twist on phishing scam that appears to be from a person or a company that you know. Scammers may have garnered your personal details from your recent online activity like social media posts that show a recent major purchase.
To minimise the chances of falling victim to one of these scams, you should:
- Be careful about the information you post online. If you’ve posted a lot of details, a fraudster could piece them together and scam you. Think about whether you’d want a scammer to see what you’re posting.
- Beef up your passwords. You should avoid using one or variations on one password, opting instead for different passwords on every website, using random numbers and letters. It’s best to change your password frequently too.
- Update your computer software as soon as you get notified as most system and browser updates include security patches.
- If you receive an email that looks like it might be spear phishing, contact your friend or the business in question on a number that you know and trust. Companies won’t ever send unsolicited emails asking for your personal details.
Action Fraud is also warning of another spear phishing scam which fools victims into thinking they owe outstanding debt. Emails claim to act on behalf of a legitimate company like Optex (Europe) Ltd with a link which could infect your computer with Cryptolocker or Maktub ransomware.
Spear phishing campaigns like this could constantly evolve, so Action Fraud is warning everyone to look out for signs like variations in company name as it’s easy for fraudsters to adapt information.
As with any scam, be sure to report anything suspicious to Action Fraud on 0300 123 2040 or use its online fraud reporting tool.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
Published: Tuesday, April 12, 2016