News : Genpact Announces its Expansion in Silicon Valley
New York, NY, USA, April 27, 2016 -- Genpact (NYSE: G), a global provider in digitally-powered business process management and services, announced its expansion in Silicon Valley with an innovation center that is to drive digital transformation across the entire customer experience journey.
Genpact’s innovation lab leverages its Lean DigitalSM approach that harnesses the combined power of process-centric technologies, design thinking, and deep domain expertise. Genpact builds on its knowledge derived from running operations for global enterprises to help companies deliver a seamless customer experience, which is especially critical in today’s digitally connected age.
By creating synergies between its partner and client ecosystems, Genpact harnesses the power of digital technologies to create practical solutions for greater and more immediate return on investment. Genpact uses robotic process automation, natural language generation, natural language processing, machine learning, advanced visualization, dynamic workflows, digital security, mobility, Internet of Things, big data analytics, and other disruptive technologies.
Genpact’s Lean Digital Innovation Center leverages the operational knowledge of associates in 25 countries. These sites incorporate the Silicon Valley center’s expertise and methods, and Genpact will continually expand its digital assets, business process knowledge base, and related resources.
Posted by Veronica Silva Cusi, news correspondent
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Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
Published: Friday, April 29, 2016