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News : New SNS24 Call Centre Opening

#contactcenterworld

Beja, Portugal, Dec 28, 2021 -- The SNS24 Line will open a new call centre, in Beja, at the beginning of January 2022, with a team of 150 nurses.

The Algarve Biomedical Centre (ABC) stated that the creation of this new service centre is the result of a partnership established with the telecommunications operator Altice, which owns the operation of the SNS24 Line.

According to the same entity, the future call centre in the Alentejo city, with "150 nurses" and which should be in service "in early January", intends to "strengthen the capacity" of this telephone line.

The president of ABC, Nuno Marques, indicated that the two entities decided to proceed with the creation of the new SNS24 service centre so that "this line maintains the quality of service it has always had".

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"It is when we have an increase in the number of cases [of covid-19] that the line is even more essential, because it is always the first contact with the National Health Service (SNS)", stressed the official.

Nuno Marques pointed out that the SNS24 Line, in addition to providing "answer to people with Covid-19 or contacts with positive cases" of the SARS-CoV-2 virus, which causes the disease, also serves "other situations".

The president of ABC highlighted that this call centre, located in facilities that Altice already has in the city of Beja, will start operating in the first or second week of January of next year.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.theportugalnews.com


Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Wednesday, December 29, 2021

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2022 Buyers Guide Call Routing Optimization

 
1.) 
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Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

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Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

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