Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : New Software Suite Helps 911 Operators Protect and Save Lives
Markham, Ontario, Sept 24, 2014 -- Komutel Communication Solutions, a Canadian Enterprise Communication Software Developer, is pleased to announce the availability of a new software application in its suite of 911 solutions. According to Yves Laliberte, President of Komutel, "this new addition allows Public Safety Access Points (PSAPs) to link existing as well as future call handling policies to their 911 operations. We are confident that this solution provides additional efficiencies, operational cost savings and productivity advantages while helping the PSAPs meet their objectives to protect and save lives," says Laliberte.
The advent of IP and of a more mobile and connected society is driving changes in how 911 services are provided. Current 911 technologies have been in service without much change for several decades. As PSAPs migrate their 911 call taking operations to IP, the volume of calls and the variety of 911 call scenarios are expected to increase by 15% to 30% according to some industry experts.
To better manage these increased demands, Komutel's new software helps PSAPs capture, sort and respond to 911 calls according to their actual PSAP policies. The Software also supports a number of options including the possibility of automating response to short duration 911 calls from landlines and cell phones. "We developed our latest software to specifically address the issues highlighted by the PSAPs during industry forums, including the Emergency Services Work Group (ESWG) and TIF072, that are deemed the most crucial in the near term," adds Laliberte. A number of PSAPs have already committed to this new application and are working on their implementation plans.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Komutel inc
About Komutel inc:
Komutel is an Enterprise Communication Software Developer, specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel, leader in network and platform integration solutions (IT, VoIP, UC, Voice Mail, Mobility, Radio), is a recognized provider of user friendly, versatile and value added solutions. Komutel customers span across many industry sectors such as Health Care, Finance, Insurance, Public Safety, Education and more.
Published: Friday, September 26, 2014