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News : New System to Help Tackle Online Crimes at Local Level

#contactcenterworld

Bangkok, Thailand, Feb 7, 2022 -- The completion of an integrated police-civilian operation will enable victims of online frauds to lodge complaints with local police across the country, the Ministry of Digital Economy and Society (DES) said.

The joint operation between the DES and the police's Technology Crime Suppression Division (TCSD) is expected to help cope with increasingly rampant online and technology crimes in addition to offline schemes, including so-called call-centre scams and phishing, DES Minister Chaiwut Thanakamanusorn told a press conference on Monday.

The DES is conducting a workshop in which 381 TCSD officers received online training on ethics, enforcement of anti-cybercrime law and computer forensics. The trainees will be dispatched to police precincts and commands across the country to work with local officers in receiving complaints from victims and conducting subsequent investigations locally.

TCSD currently works on cases and complaints submitted centrally by victims, whereas the new joint TCSD-DES operation in the near future will see an integrated civilian-police operation serving the public locally and expected to tackle crimes more efficiently, minister said.

Chaiwut said a ministerial regulation has been endorsed by the Cabinet and will soon be in effect to tackle many crimes, especially production and distribution of fake news or content with the potential to create hate and sow division among members of Thai society.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nationmultimedia.com


Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Tuesday, February 8, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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