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News : New System to Help Tackle Online Crimes at Local Level

#contactcenterworld

Bangkok, Thailand, Feb 7, 2022 -- The completion of an integrated police-civilian operation will enable victims of online frauds to lodge complaints with local police across the country, the Ministry of Digital Economy and Society (DES) said.

The joint operation between the DES and the police's Technology Crime Suppression Division (TCSD) is expected to help cope with increasingly rampant online and technology crimes in addition to offline schemes, including so-called call-centre scams and phishing, DES Minister Chaiwut Thanakamanusorn told a press conference on Monday.

The DES is conducting a workshop in which 381 TCSD officers received online training on ethics, enforcement of anti-cybercrime law and computer forensics. The trainees will be dispatched to police precincts and commands across the country to work with local officers in receiving complaints from victims and conducting subsequent investigations locally.

TCSD currently works on cases and complaints submitted centrally by victims, whereas the new joint TCSD-DES operation in the near future will see an integrated civilian-police operation serving the public locally and expected to tackle crimes more efficiently, minister said.

Chaiwut said a ministerial regulation has been endorsed by the Cabinet and will soon be in effect to tackle many crimes, especially production and distribution of fake news or content with the potential to create hate and sow division among members of Thai society.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nationmultimedia.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

More Editorial From Ministry of Digital Economy and Society

Published: Tuesday, February 8, 2022

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2024 Buyers Guide Speech Technology

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
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Eckoh

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Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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