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News : New Tech Helps 911 Centers Trace Cell Phone Calls

#contactcenterworld

Canadaigua, NY, USA, Mar, 2020 -- New technology is on the way that could mean the difference between life and death.

It’s called Rapid SOS, and it’s being used in the Ontario County 911 center in Canadaigua. The call center can now find victims similar to how pizza places find customer using various apps on their smart phone.

There’s no app in this case, but the upgrade can get a precise location allowing first responders to get to the scene of an emergency quicker. Officials there said it’s important to keep up with the devices people are using.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"We are trying to keep up with the technology because it changes every day. Land line phones are going away. It was real easy to find them. It’s now getting easier to find the wireless devices."

Rapid SOS is being rolled out at 911 centers across the nation. No word on when it will be in the Capital Region.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.news10.com


Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Tuesday, March 3, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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