News : South West Trains Invests in Customer Service
Bournemouth, UK, Aug 26, 2015 -- Rail passengers are set to benefit from new technology and more personal customer service on South West Trains following an investment.
The improvements, delivered as part of a programme of initiatives agreed with the Department for Transport, will also see more seats and extra car parking.
A hundred customer ambassadors will also be on hand at station concourses to help with customer queries and to offer advice. In addition, the company has also pledged to roll out around 170 new ticket machines across the network, and over half of these machines will provide a 24/7 video link allowing customers to talk directly to a member of staff at a dedicated video customer contact centre in Basingstoke.
Arthur Pretorius, customer service director for South West Trains, said: "We want to take a far more proactive approach to customer service and the way we interact with our customers.
"The changes we are planning will focus our resources and our technology into a new modern approach that really puts customers at the heart of our business and makes their end-to-end journeys easier and smoother."
Other improvements for customers include 57,000 more seats for passengers, 1,400 extra car parking spaces, a new website and mobile app, more fares promotions and a new online booking system.
The new customer service initiatives, which involve consultation with trade unions, are expected to be introduced early next year. It is planned that as many of the new customer ambassador and customer contact centre roles as possible will be filled by existing South West Trains ticket office employees.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From South West Trains
About South West Trains:
South West Trains is a British train operating company owned by Stagecoach Group operating the South Western franchise.
Published: Thursday, August 27, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...