News : New Technology Enables Textto911 Around Phoenix
Phoenix,AZ, USA, April 6, 2018 -- Phoenix area residents now have another option available to them when it comes to reporting emergencies. In addition to the traditional method of calling 911, now they can also text 911 operators to inform them of urgent situations.
The new service and slogan: "Call if you can. Text if you can’t," started on Monday. According to Phoenix Mayor Greg Stanton, "You will need to type out your location to a 911 operator. The system cannot handle group texts, it’s important to note. And finally, there is no language translation capability at this time."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Twenty-six 911 call centers around Maricopa County will use the service. The service is being lauded advocates for people with disabilities. Terry Guy said, "As a speaking deaf individual, this will allow me to reach out for services and know the first responders will receive the correct information." Mayor Stanton also pointed out that it could be a vital service for people in an active shooter situation, or for victims of domestic violence who are too afraid to make a phone call.
Yet the FCC reiterated that existing voice-based 911 service is still the most reliable and preferred method of contact and also reminds users that you should always contact 911 by making a voice call if you can. If you are deaf, hard of hearing or speech disabled, and text-to-911 is not available, use a TTY or a telecommunications relay service, if possible. Finally, remember that in most cases you cannot reach 911 by sending a text message.
To check to see if the 911 call center in your area supports text-to-911, download a list of areas supporting available service online.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Outsourcing
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Monday, April 9, 2018
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service ...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...