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News : New Technology Makes Sunnyvale 911 Call Center More Efficient

#contactcenterworld

Sunnyvale, CA, USA, Nov, 2018 -- A South Bay city is using technology to make 911 calls more efficient and effective.

Sunnyvale’s 911 call center now has the ability to pinpoint a caller’s exact location if using a new Android or iPhone with the help of tech company RapidSOS.

Police said tracking a caller’s exact location can sometimes be difficult so the new technology speeds up response time.

"We struggle figuring out where people are, they don’t know where they are or they can’t communicate, or there’s a language barrier and were getting a translator, that can take time," said Michael Spath from Sunnyvale Public Safety. "We need to find them quickly that’s where this technology is really going to come into play."

Since most calls coming into the call center are from cell phones, dispatchers now know exactly where callers are when they call.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nbcbayarea.com


Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Monday, November 5, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

5.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

6.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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