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News : New Telephone Helpline Launched to Support Ukrainian Refugees Arriving in East Yorkshire

#contactcenterworld, @hullccnews

Hull, UK, Mar 29, 2022 -- A new dedicated telephone helpline has been set up to support people arriving in Hull and the East Riding from the war in Ukraine.

Launched by Hull City Council and East Riding Council, the new service is being manned by advisers who speak Ukrainian, Russian and English and will run alongside new web pages on each councils' websites. So far, it's not known how many refugees are likely to come to the region.

Dedicated case workers from both councils will aim to ensure people have immediate help with living essentials, along with access to health, education, employment and training services. Practical help will be available to help people set up bank accounts, claim benefits or access charitable grants, where applicable.

Advisors will also provide information on local voluntary sector organisations and places of worship, which are offering invaluable help and support. Ukrainian citizens in the Hull area will be able to arrange face-to-face appointments via the city council's website.

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City council leader Councillor Daren Hale said: "Hull City Council is committed to doing everything it can to respond to the unprecedented and heart-breaking situation in Ukraine .On behalf of the council I would like to thank the people of Hull, the city’s businesses, its communities and voluntary organisations for their tremendous generosity in response to the Hull4Ukraine appeal.

East Riding Council leader Councillor Jonathan Owen added: "The situation in Ukraine is on the mind of everyone across the East Riding and it has been fantastic to see such a generous response so far by residents, businesses and organisations alike.

"The refugees from Ukraine have already undertaken an incredible journey to make it to our shores and we as a council will ensure those refugees receive whatever support and advice they require to make their stay in our area is as comfortable as possible during such a difficult time."

In Hull, a multi-agency steering group has also been set up for all involved in supporting Ukrainian people arriving in the city via the government's Homes For Ukraine scheme. It will oversee issues ranging from property checks on the suitability of accommodation being offered by hosts to support for schools.

The city council has also donated £15,000 to the volunteer-led Hull4Ukraine community group which is managing donations and the onward distribution of humanitarian aid to Ukraine and nearby countries hosting large numbers of refugees. The funding is mainly covering fuel; and transportation costs.

The first phase of the scheme opened on March 18 for visa applications for Ukrainians who have named people in the UK willing to sponsor them. The government has not set a limit on the number of people it will allow into the UK under the scheme.

Councils have not yet been told how many refugees they should expect, how much warning they will have or when refugees will start arriving in the Uk in significant numbers. More than 20,000 applications have so far been received by the Home Office but the government has yet to say how many Ukrainians have so far been welcomed into the country.

#contactcenterworld, @hullccnews

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hulldailymail.co.uk


About Hull City Council:
Company Logo(Kingston upon) Hull City Council is the governing body for the unitary authority and city of Kingston upon Hull. It was created in 1972 as the successor to the Corporation of (Kingston upon) Hull, which was also known as Hull Corporation and founded in 1440 by Royal charter.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Thursday, March 31, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

5.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

6.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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