News : VadaXchange Call-centre System Helps Greenfingers Reach Customers
April 29, 2014 -- Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.
With it's customer service team operating from locations around the country, it’s critical that Greenfingers provides highly responsive customer service.
Greenfingers identified a reliable, and cost-effective customer call-centre as essential to ensuring its staff could deliver fast, responsive service to customers
"Customer retention is key for us," says Mike Jones, Greenfingers’ CEO, "and providing great customer service from our call-centre is a really important part of that.
"We get a huge volume of inbound calls and we have to ensure we can respond promptly.
"So we set out to find a phone system that would enable us to manage our call-centre efficiently and allow our staff around the country to operate seamlessly together.
"It needed to be easy to use, and flexible so we can add people and locations seamlessly as we grow," Jones says.
Greenfingers looked at various options before selecting Vadacom’s VadaXchange VOIP PBX platform.
"VadaXchange gave us a cost-effective phone system, combined with a robust and reliable call-centre solution that allowed all of our customer services team members to work together as one even though they’re spread around the country," says Jones.
"It was attractive because it was a completely turn-key solution, and being VOIP-based it helped us reduce our telco line rental and call costs."
Posted by Veronica Silva Cusi, news correspondent
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Vadacom was founded in 2005 and became New Zealand’s first SIP Trunks integrator, expanding to become a phone system software development company in 2010. The company provides phone system technology to over 300 New Zealand based business, including the first three clients it ever signed, and has strategic relationships with a number of telcos and ISPs.
Published: Wednesday, April 30, 2014