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News : New Workflows in Pega Smart Dispute Help Banks Handle the Evolving Payment Landscape

#contactcenterworld, @pega

Cambridge, MA, USA, June, 2022 -- Pegasystems Inc. (NASDAQ: PEGA), a software company, announced new capabilities for Pega Smart Dispute™ for Issuers. This latest update to Pega’s merchant dispute and fraud claim application includes new workflows for resolving the increasing number of non-plastic claims along with expanded coverage for American Express and Zelle payment exceptions.

Disruption in the payments market continues to rapidly accelerate with many new technology entrants, coupled with increasing instances of fraud. According to the most recent Capgemini World Payments Report, by 2025 more than 25% of the payment mix will be non-traditional.1 Banks need a single solution to support dispute management for all payment types to help adapt to these changes and simplify claims management. These institutions also need flexibility to enable scalable operations while staying in compliance and delivering exceptional customer experiences. Banks that are unable to accommodate new payment types tend to resort to manual processes that can lead to major back-office inefficiencies, increased costs, and regulatory compliance violations.

Pega Smart Dispute is now generally available, and the PER workflow is available for download on Pega Marketplace starting today.

Quotes & Commentary:
"Pega Smart Dispute has been the global leader in dispute management for almost two decades," said Steve Morgan, banking industry market lead, Pega. "With this latest release and our new Payment Exception Recovery (PER) workflow, clients can quickly adapt to handle exceptions from the latest payment types in the same trusted solution as traditional payments. This helps build more efficiencies to navigate the changing payment landscape while still delivering exceptional service to retain the trust and loyalty of customers."

#contactcenterworld, @pega

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pega.com


About Pegasystems:
Company LogoPegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
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Today's Tip of the Day - Adherence

Read today's tip or listen to it on podcast.

Published: Friday, July 1, 2022

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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