News : New York Mets Run a Triple Play with Avaya
Santa Clara, CA, USA, Jan 17, 2017 -- Avaya announced that the New York Mets organization will implement the Avaya Aura(R) Platform for contact center and unified communications, along with a modern Avaya data core networking infrastructure at Citi Field. The goal: Transform the way the team communicates, collaborates and serves its fans.
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With Citi Field -- the Mets' home stadium -- seeing millions of visitors per year, the ball club recognized a need to modernize its ticketing operations department. The Mets moved forward with Avaya Aura, a unified communications and contact center solution, for new capabilities that will meet the needs for increased scale and faster, more personalized service, using Integration Partners, an Avaya Diamond-certified partner, to guarantee a smooth implementation.
"The NY Mets have millions of loyal fans and want to provide them the best experience. Avaya understands exactly where we need to go and delivers the technology that the Mets and their fans can count on."
Tom Festa, Vice President of Technology for the New York Mets
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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