Burlington, MA, USA, Oct. 15, 2019 -- Zappix, a provider in Visual IVR and On-Demand Customer Service Solutions, has announced new enhancements to its predictive personalization capabilities. The new technology allows for advanced customer service and greatly reduces customer effort during the customer journey.
The new enhancements leverage Zappix Actionable Analytics to predict consumer needs during customer service calls and automatically delivers results through its very popular visual experiences.
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"Our new release reduces customer effort, increases customer satisfaction, and greatly reduces average handle time (AHT) for every customer service session," said Yossi Abraham, Zappix president. "Zappix Actionable Analytics and Robotic Process Automation are a powerful combination that allows us to continuously improve the user journey."
The Zappix Robotic Process Automation (RPA) engine and an assortment of on-demand customer service solutions like Visual IVR have transformed the user journey for business around the world. This next step in predictive analytics, automation, and AI is strengthening those customer experiences and improving customer satisfaction even further.
Posted by Veronica Silva Cusi, news correspondent
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Thursday, October 17, 2019
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Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.
Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.
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|7.)||Lieber & Associates|
Technology Consulting Services
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Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
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NO set up or registration fee and NO minimum use contract
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Full management dashboard
Pay per completed assessment (no charge if abandoned or not taken by the deadline you set)
Choice of assessment environments - including Insurance claims, Financial transactions, Emergency service calls, Utility defect report and IT Helpdesk
Variety of UK accents used by callers (of different ages and genders)
You retain control of all communication with the applicants