Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
London, UK, Jan 7, 2020 -- Vonage (NASDAQ:VG), a global business cloud communications provider, announced that New10 has selected its contact centre solution to better serve its customer-base.
Based in the Netherlands, New10 is a financial services company which helps entrepreneurs to finance their plans and ambitions for growth.
For New10, customer experience is the key business differentiator and essential for maximising customer retention and maintaining its rapid growth. New10’s goal is to provide its growing customer-base with a ‘white glove’ experience, whether for a customer calling for support during an application, or a New10 agent proactively contacting a customer who may need assistance with the application process. Following a market evaluation, the company implemented Vonage’s contact centre solution for its Salesforce integration, omni-channel routing and reporting capabilities, together with its call quality and scalability.
Sponsor message - content continues below this message
2021 '16th annual' Global Contact Center World Awards CLOSING SOON!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar
Content continues ….
Mitchell Baas, Head of Customer Relations at New10, comments, "We wanted to transform the experience we offer our customers with the introduction of Vonage’s contact centre solution. We were impressed with Vonage’s Salesforce integration, call quality and voice assurance and are delighted to have moved to a stable and flexible platform which will help us scale our CX function as we grow."
Paul Turner, VP Benelux and Nordics at Vonage, adds, "Vonage is pleased to have been chosen as an important partner of New10 as it seeks to compete on customer experience, while benefiting from complete flexibility and scalability. Salesforce integration is central to Vonage’s contact centre solution, enabling businesses like New10 to create customer experiences that help them serve better and sell more. Our solution integrates effectively, for better access to rich customer data, from which agents can make personal connections through every channel".
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Thursday, January 9, 2020
| 5.) |  CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) PH: +302109241486 |
| 6.) |  Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) PH: (+61) 406 501 368 |
| 8.) |  Genesys PureConnect Genesys PureEngage Tegsoft |
| 15.) |  InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
| 16.) |  Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
