News : New10 Partners with Vonage to Transform Contact Centre
London, UK, Jan 7, 2020 -- Vonage (NASDAQ:VG), a global business cloud communications provider, announced that New10 has selected its contact centre solution to better serve its customer-base.
Based in the Netherlands, New10 is a financial services company which helps entrepreneurs to finance their plans and ambitions for growth.
For New10, customer experience is the key business differentiator and essential for maximising customer retention and maintaining its rapid growth. New10’s goal is to provide its growing customer-base with a ‘white glove’ experience, whether for a customer calling for support during an application, or a New10 agent proactively contacting a customer who may need assistance with the application process. Following a market evaluation, the company implemented Vonage’s contact centre solution for its Salesforce integration, omni-channel routing and reporting capabilities, together with its call quality and scalability.
Mitchell Baas, Head of Customer Relations at New10, comments, "We wanted to transform the experience we offer our customers with the introduction of Vonage’s contact centre solution. We were impressed with Vonage’s Salesforce integration, call quality and voice assurance and are delighted to have moved to a stable and flexible platform which will help us scale our CX function as we grow."
Paul Turner, VP Benelux and Nordics at Vonage, adds, "Vonage is pleased to have been chosen as an important partner of New10 as it seeks to compete on customer experience, while benefiting from complete flexibility and scalability. Salesforce integration is central to Vonage’s contact centre solution, enabling businesses like New10 to create customer experiences that help them serve better and sell more. Our solution integrates effectively, for better access to rich customer data, from which agents can make personal connections through every channel".
Posted by Veronica Silva Cusi, news correspondent
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Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Thursday, January 9, 2020
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