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News : Newcastle Contact Centre Continues CSR Drive to Support If U Care Share Foundation

#contactcenterworld, @theechoteam

Yorkshire, England, Nov 20, 2018 -- Contact centre Echo-U has continued its CSR drive in the region by supporting North East suicide awareness charity, If U Care Share Foundation and its Inside Out campaign. The firm, which is located in the heart of Newcastle’s quayside, has raised £500 for the charity through a variety of fundraising activities.

Launching in 2014 to mark Worldwide Suicide Prevention Day, the Inside Out campaign from If U Care Share Foundation aims to raise awareness of the importance of talking and encourage more people to start a conversation.

The campaign struck a chord with Echo-U’s head office team in Newcastle, prompting the decision to raise money for the charity internally. Staff members hosted a dress down day, with everyone turning a piece of clothing inside out for the day, and also held a raffle with a mixture of prizes ranging from sweet hampers to a Beamish Wild day out. Co-founder and joint managing director, David Blakey, also contributed to the fund to increase the donation amount overall.

David Blakey, co-founder and joint managing director, at Echo-U, said: "CSR is extremely important to us at Echo-U and we are lucky to have a team who are always willing to raise money for charities in the region.

"The Inside Out campaign is a vital message to raise awareness of suicide in the North East and the importance of starting conversations. We’re really pleased that we are able to contribute to such a fantastic cause."

The journey of the If U Care Share Foundation began in 2005 when 19-year-old Daniel O’Hare took his own life. In an attempt to do something positive from the tragic incident,Daniel’s brothers Matthew and Ben along with cousin Sarah, who were then aged 10, 5 and 13, started If U Care Share and created wristbands to encourage young people to share their problems.

The children soon received support from Samaritan and family friend Suzanne and through fundraising and raising awareness, they eventually raised £48,000 which went in to young people’s projects in the North East.

Dominic McDonough, fundraising and events manager at If U Care Share Foundation, said: "We cannot thank Echo-U enough for this amazing donation to If U Care Share. We are only a small charity but donations like this enable us to make a big difference in our communities.

"We are also delighted that Echo-U has encouraged their staff to talk about their feelings and talk about suicide, starting a conversation about this incredibly important issue.

"The money raised will help us to save lives across the North East and support those bereaved by suicide. The North East has the highest rate of suicide in the country but we are working hard to change that, generous donations such as these bring that a little bit closer to reality."

#contactcenterworld, @theechoteam

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Benefits Of Certification

Read today's tip or listen to it on podcast.

Published: Wednesday, November 21, 2018

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2021 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

Nuxiba Technologies

Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

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