#contactcenterworld, @wearekura
Newcastle, England, Jan 11, 2023 -- Kura, a customer service outsourcing business, will create new roles in the North East following its appointment by Leeds Building Society, a building society in the UK, which provides a range of mortgages and savings accounts.
From February 2023, Kura will provide insourced customer services based at the Leeds Building Society office in Cobalt Business Park, Newcastle.
Brian Bannatyne, chief executive at Kura, commented: "We are delighted to be partnering with Leeds Building Society using our financial sector experience to deliver first class services to its customers.
"At Kura we do things differently from our competitors, and our unique culture and approach to developing people were a key differentiator in our selection as a partner. We know that our people in the North East will deliver outstanding CX results for Leeds Building Society and strengthen its service to customers."
Kelly Shippen, head of contact centre customer division at Leeds Building Society, added: "Finding the right partner who cared as much about its people and its customers as we do was a big ask, yet Kura demonstrated how its ethos aligns so well to our ways of working.
"The behaviours we expect from our colleagues at Leeds Building Society are very similar to Kura’s and the open, and transparent way the Kura team engaged with us made it a relationship I was excited to begin.
"It’s clear that Kura has great recruitment, training, and development programmes and this gives us confidence that they’ll look after the Society’s customers to the highest standards."
#contactcenterworld, @wearekura
Posted by Veronica Silva Cusi, news correspondent
Source: https://bdaily.co.uk
About Kura:
RESPONSE is a customer contact centre and business process outsourcer, providing services for a number of the UK’s most successful brands. With over 2,200 employees across three locations, we manage over 1.8million customer interactions each month on behalf of our clients.
Our Software Solutions Team create products that not only assist us to differentiate our own contact centre capabilities but also provide support for other organisations in meeting their own customer contact objectives.
RESPONSE is more than just an outsourcer. We focus on building rewarding relationships with our people, our clients and their customers.
Published: Thursday, January 12, 2023
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