Los Angeles, CA, USA, June 9, 2020 -- Newegg, a tech-focused e-retailer in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party logistics (3PL) solutions. Newegg Bridge is a new service provided by Newegg Logistics, the company’s in-house fulfillment network.
"Traditional 3PL services tend to focus on warehousing and fulfillment, however we see growing demand among our clients for a more comprehensive set of solutions," said Jamie Spannos, Global Chief Operating Officer of Newegg. "To meet this demand, we’re happy to now offer outsourced dedicated customer service capabilities that address what has become a common pain-point for many of our sellers, vendors and more broadly across our 3PL clients. With Newegg Bridge, our partners can focus their attention on growing their businesses and leave the customer service to Newegg. Newegg Bridge complements our ecosystem of service offerings, connecting multiple channels including email, phone, chat, SMS and social across multiple spoken languages."
"We’ve been through numerous customer service solutions over the years, and Newegg is the first team we are truly happy with across the board," said Austin Wright, CEO of The California Beach Co. "Newegg’s team integrated with ours seamlessly, they were up and running in record time (even despite our immense volume), and they continually go above and beyond to take care of us and our customers. I highly recommend Newegg Bridge for any company thinking about outsourcing their customer service needs."
Posted by Veronica Silva Cusi, news correspondent
Newegg Inc. is a tech-focused e-retailer in North America, with a global reach in Europe, Asia Pacific, Latin America and the Middle East. Founded in 2001, the company offers its registered customers a comprehensive selection of the latest consumer electronics, entertainment, smart home and gaming products. Newegg is headquartered in City of Industry, California, with North American distribution facilities located throughout the United States and Canada.
Published: Wednesday, June 10, 2020
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