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News : Newgen Partners with U.S.-based Glia to Enhance Banking Processes

#contactcenterworld, @GliaInc

New Delhi, India, Feb 2, 2021 -- Newgen Software, a global provider of low code digital automation platform, announced that it has partnered with Glia—a provider of Digital Customer Service —to further enhance its banking solutions. As a part of this partnership, Newgen will integrate its online account opening and lending portals with Glia.

Glia’s communications and collaboration platform allows customers to engage with their institutions through their channel of choice, including voice, messaging, video, or a combination of all three. Furthermore, the platform provides end-customers with real-time help in filling up forms online through screen sharing (CoBrowsing), decreasing the turnaround time for processing account opening or loan applications.

"Today’s consumers expect exceptional customer service; from account opening to completing aspects of the lending process, they want every interaction they have with their banking providers to be seamless and efficient," said Dan Michaeli, CEO and co-founder, Glia. "This partnership with Newgen will support our broader goal of helping institutions embrace Digital Customer Service, allowing them to meet customers where they are and communicate with them however they prefer. This approach has been proven to improve efficiencies and enhance the overall customer experience."

"Newgen’s online account opening and lending solutions help financial institutions accelerate customer acquisition, optimize costs, and reduce abandonment rates. Delivering a seamless customer onboarding is pivotal for our banking customers. Glia’s platform can be easily integrated with our connected banking platform through configuration and without any coding requirement," said Anand Raman, EVP and COO, Newgen Software Inc.

#contactcenterworld, @GliaInc

Veronica Silva Cusi, news correspondent
Source: Newgen


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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About Newgen Software:
Newgen Software Inc. is a global provider of digital process automation platform with more than 200 financial institutions as its clients. Newgen's platform automates critical business processes for financial institutions across commercial lending, consumer lending, customer on-boarding, digital account opening, trade finance, digital, and mobile customer service requests. Newgen offers flexible on-premise and cloud-based solutions to financial institutions.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, February 4, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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