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News : Newport Council to Resume Contact Centre Appointments

#contactcenterworld

Newport City, Wales, Aug 24, 2021 -- Newport City Council’s contact centre staff will resume face-to-face services in a new temporary home from 6 September.

Appointments will be available in The Riverfront for residents with queries relating to housing, housing benefits, council tax and appointees.

Residents can also continue to find information about council services, make requests or report issues online at www.newport.gov.uk or by calling 01633 656656.

In line with Welsh Government guidance, council staff will continue to work from home wherever possible.

As part of a longer-term plan, contact services are going to move to Central Library and Museum next year.

It follows a decision to let part of the Information Station to Tramshed Tech.to create co-working and business incubation spaces. The former railway station is also home to Cardiff University’s prestigious National Software Academy.

While work is carried out to the John Frost Square building, the staff will take up temporary residence in The Riverfront, thanks to an agreement with Newport Live. It will offer good accessibility for residents in a city centre location near to the bus station and car parks.

The move to the Central Library and Museum building will bring together a number of services into a city centre location, with access to the bus station and car parks, giving the building a new lease of life.

As part of that project, the foyer will be reconfigured to house a reception area giving it a more welcoming feel and work is needed to create new office space.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wales247.co.uk


About Newport City Council:
Company LogoNewport City Council is the governing body for the city of Newport, one of the subdivisions of Wales within the United Kingdom.
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Today's Tip of the Day - Support

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Published: Wednesday, August 25, 2021

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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