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News : News: Aculab and University of York Gain Funding Award for PhD Project

#contactcenterworld, @aculab

Milton Keynes, UK Jult, 2019 -- Aculab, a global provider of speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition.

 

The Collaborative Doctoral Award (CDA) studentship was awarded to Elliot Holmes, and the project will begin at the start of October.

 

Automatic speaker recognition (ASR) is increasingly used by commercial institutions to identify individuals from their voices, and by forensic labs around the world for voice evidence in legal cases. Despite their very low error rates in experiments, little is known about what information is actually captured by ASR systems. This collaborative project will examine how speaker-characterising information captured by ASR systems maps on to linguistic properties of the voice. The project has important implications for the development and improvement of ASR, the enhancement of public, legal and judicial understanding of ASR, and the improvement of voice analysis accuracy in forensic cases.

 

"We are very pleased to work with a leading commercial provider of voice biometric systems," confirmed Dr Vincent Hughes of the Department of Language and Linguistic Science at the University of York.

 

"York is home to a world leading research centre for forensic speech science, and the project represents a large-scale investigation into how tangible linguistic information can be used to improve the understanding and performance of speaker recognition systems," elaborated Dr Hughes.

 

"The time he spends at Aculab will give Elliot a unique opportunity to familiarise himself with advanced speech technology, while broadening his skills in a commercial R&D environment," explained Dr Ladan Baghai-Ravary, Speech Technology Director at Aculab.

 

Dr Baghai-Ravary went on to add, "We are looking forward to embarking on this project, which has been designed to explain and enhance forensic applications of new and exciting technologies. We hope it will ultimately lead to increased uptake of automatic speech and voice analysis within the forensics industry, by providing a legally acceptable interpretation and justification of the evidence that such systems can give."

 

#contactcenterworld, @aculab

 


About Ian Colville:
Ian Colville is a product manager at Aculab and his role includes support for the company’s global sales force. Ian has spoken at a variety of customer seminars on various subjects since joining the company in 2000 and has contributed technical documentation, including product literature and several published articles. He has broad industry knowledge gained during a number of years employed in a variety of management roles by a major telecommunications manufacturer.

About Aculab:
Company LogoAculab is a company that offers deployment proven technology for any telecoms related application, with capabilities particularly suited to contact centre deployments. Its enabling technology serves the evolving needs of automated and interactive systems, whether on-premise, data centre hosted, or cloud-based. Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Aculab offers development APIs for voice, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
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Today's Tip of the Day - Recruiting The Right Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, July 2, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
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Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

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FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

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Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

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Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

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livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

7.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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