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News : NEWSCYCLE Solutions Strengthens SalesLink CRM

#contactcenterworld

Bloomington, MN, USA, June 13, 2017 -- NEWSCYCLE Solutions announces the release of SalesLink 2017-1. The latest software includes a Google Maps widget, enabling sales representatives to identify unassigned leads and locate inactive customers in defined geographical areas.

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"We continually add tools to SalesLink to help increase revenue, efficiency and productivity for our customers," said Aubrey Medley, "For example, in our new SalesLink release, we took the Google Maps technology integrated into SalesLink 2016-4 and put it into a standard widget. Now, sales reps can view and navigate to open leads or find inactive customers that might benefit from having a new sales rep. While out in the field, sales reps can quickly see the ‘up for grabs’ businesses within a specified radius and work those leads to generate revenue."

Medley adds, "We included an ad package option as an upsell feature for sales. Rather than offer and book one ad at a time, sales reps can book more ads on individual orders quickly by offering bundled ads -- it’s no longer a complicated or time-consuming process."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com


About NEWSCYCLE Solutions:
NEWSCYCLE develops and delivers software technology that empowers the global news media industry. Our editorial, advertising, circulation and mobile solutions enable publishers to drive profitability, accelerate digital business models and optimize core print operations. Our company is headquartered in Bloomington, MN and has U.S. offices in Florida, Michigan and Utah; with international offices in Denmark, Germany, Malaysia, Australia, Sweden, Norway, Canada and the United Kingdom.
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Today's Tip of the Day - Can't Take Your Call…

Read today's tip or listen to it on podcast.

Published: Wednesday, June 14, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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