News : NewSpring Mezzanine Capital Announces Investment in ACT
Radnor, PA, USA, June 30, 2016 -- NewSpring Capital, a family of private equity funds providing growth and expansion capital, announced that NewSpring Mezzanine Capital ("NewSpring"), the firm’s dedicated mezzanine fund, has made an investment in Advanced Call Center Technologies, LLC ("ACT"). The total borrowings will be used for a partial shareholder recapitalization and to fund strategic growth initiatives.
Founded in 1997 and headquartered in Berwyn, PA, ACT provides CRM outsourcing programs for customer service, sales support, fraud & dispute management, claims processing, and a wide variety of custom solutions for companies in the United States.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"ACT has been a stable performer with consistent revenue from a robust, blue-chip customer base," said Steve Hobman, NewSpring General Partner. "We believe the Company will continue to exceed their customers’ expectations, further strengthening their already strong market position."
"ACT is proud to partner with NewSpring Capital," said Joseph Lembo, CEO of ACT. "We look forward to the support of this experienced team, as we continue to expand our presence and drive value for our customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Usage Guidelines
More Editorial From Advanced Call Centre Technologies
About Advanced Call Centre Technologies:
Advanced Call Center Technologies, LLC (ACT) is a provider of domestic (USA) outsourced call center services to the financial services, mortgage, telecommunications and retail industries.
Published: Friday, July 1, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...