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News : NewSpring Mezzanine Capital Announces Investment in ACT
Radnor, PA, USA, June 30, 2016 -- NewSpring Capital, a family of private equity funds providing growth and expansion capital, announced that NewSpring Mezzanine Capital ("NewSpring"), the firm’s dedicated mezzanine fund, has made an investment in Advanced Call Center Technologies, LLC ("ACT"). The total borrowings will be used for a partial shareholder recapitalization and to fund strategic growth initiatives.
Founded in 1997 and headquartered in Berwyn, PA, ACT provides CRM outsourcing programs for customer service, sales support, fraud & dispute management, claims processing, and a wide variety of custom solutions for companies in the United States.
"ACT has been a stable performer with consistent revenue from a robust, blue-chip customer base," said Steve Hobman, NewSpring General Partner. "We believe the Company will continue to exceed their customers’ expectations, further strengthening their already strong market position."
"ACT is proud to partner with NewSpring Capital," said Joseph Lembo, CEO of ACT. "We look forward to the support of this experienced team, as we continue to expand our presence and drive value for our customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
More Editorial From Advanced Call Center Technologies (ACT)
About Advanced Call Center Technologies (ACT):
Founded in 1996, Advanced Call Center Technologies (ACT) provides Customer Relationship Management (CRM) services to Fortune 100 partners across the country. The ACT team includes more than 4,000 professionals working in five states. ACT has built state-of-the-art systems and developed proven best practices and comprehensive employee training to optimize performance and customer relationships for its partners. ACT is a privately held corporation headquartered in Berwyn, Pa., outside of Philadelphia.
Published: Friday, July 1, 2016