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News : NewVoiceMedia Announces Partnership with idio
Cloud contact center vendor NewVoiceMedia has announced its partnership with Content Intelligence platform, idio. The collaboration will maximize organizations’ data-driven insights, enabling sales, marketing and service professionals to offer an even more personalized experience and drive increased engagement and conversion.
Through the partnership, sales reps will benefit from a seamlessly integrated single platform that combines the power of NewVoiceMedia, idio’s personalized content marketing solution and Salesforce, equipping them with a level of insight, dynamic contact routing and content recommendations tailored to every prospect.
The partnership will enhance NewVoiceMedia’s true cloud contact center and omni-channel communications solutions.
Jonathan Gale, CEO of NewVoiceMedia, comments, "We’re delighted to announce our partnership with idio, which will turn real-time marketing insight into sales and service intelligence. In a crowded marketplace, being able to engage your leads intelligently through relevant, personalized conversations is the critical differentiator. With NewVoiceMedia and idio, customers benefit from the power of content intelligence with a scalable on-demand contact center within a true cloud environment, enabling them to move leads from click, to call, to conversion."
Edward Barrow, CEO of idio, said, "We are excited to be collaborating with NewVoiceMedia and helping shape the future of business communications. Marketers face huge challenges in capturing and maximizing real-time data across offline and online channels. This partnership turns idio’s unique and predictive insight of customers and prospects into sales intelligence that can be used to improve contact center engagement and conversion."
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Wednesday, November 12, 2014