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News : NewVoiceMedia Announces Partnership with Monet Software
London, UK and San Francisco, CA, USA, March 22, 2017 -- NewVoiceMedia, a provider of cloud call centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Monet Software, a cloud-based workforce management solution provider. ‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience.
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Jonathan Gale, CEO of NewVoiceMedia, commented, "We are delighted to announce our partnership with Monet Software, which will give our customers the benefit of a premium pre-integrated partner, together with the ease of use, efficiency and reliability they expect. Together, ContactWorld and Monet WFO Live will help businesses develop an effortless customer experience and excellent agent efficiency, ensuring those with the right skills are available at the right time".
Chuck Ciarlo, CEO at Monet Software, said, "Monet customers have already discovered the forecasting, scheduling, quality and performance management benefits of WFO Live Workforce Optimisation in the cloud. When these time and cost-saving advantages are combined with ContactWorld, the result will allow call centres to take advantage of the highest level of cloud technology solutions, delivering the ultimate in customer experience".
#contactcenterworld, @NewVoiceMedia, @monetsoftware
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Monet Software:
Monet Software is a global provider of cloud-based workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet’s WFO platform:
Published: Friday, March 24, 2017
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