News : NewVoiceMedia Brings insights to the Engage2Excel Sales Team
NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, today announced it has secured a new contract with Engage2Excel, the market’s only ROI-based employee recognition solution. Engage2Excel will now use NewVoiceMedia’s ContactWorld for Sales, cloud customer contact technology with seamless Salesforce integration, to support its outbound sales team.
With functionality including click-to-dial, call analytics and call recording, ContactWorld for Sales will add an extra layer of efficiency to Engage2Excel’s sales organization and improve overall team dynamics. Following challenges with previous partners, Engage2Excel decided to contract NewVoiceMedia for a more capable and intuitive solution.
"Other solutions we’ve tried in the past were clumsy to navigate and provided little support for our sales team," said Jay Poole, Engage2Excel business development program manager. "We needed something that would be easy to onboard and that would provide our team with necessary data for training, quality control and improved efficiency. We believe NewVoiceMedia offers everything we need."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
NewVoiceMedia provides a simple interface, built into Salesforce, which enables better, data-rich engagement with customers. The innate Salesforce environment is easy to navigate and the reporting dashboards are customizable, able to aggregate data from calls and other Salesforce sources for more informed customer interactions.
Jonathan Gale, CEO of NewVoiceMedia, said, "We are excited to partner with Engage2Excel and provide a top quality solution for its sales team. ContactWorld is an agile cloud customer contact platform, which will allow the company’s sales team to do more than call potential leads – they will be able to forge stronger relationships by incorporating existing prospect data/preferences with quick and easy calling and call analysis. As Engage2Excel’s team grows and expands, ContactWorld will provide the necessary tools – such as call recording, call optimization data and team leaderboards – to train, onboard and scale."
Today's Tip of the Day - Ask For Ideas
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Monday, March 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...