News : NewVoiceMedia Delivers Impressive Results for WGBH
London, UK, Jan 13, 2015 -- NewVoiceMedia, a global provider of cloud contact centre solutions, has helped transform WGBH’s call centre operations; elevating its customer experience and boosting member engagement. With NewVoiceMedia’s ContactWorld for Service technology, agents at the Boston-based public media powerhouse have greater access to customer data and increased flexibility of handling and routing calls so they can deliver enterprise-level customer communications that foster customer loyalty.
WGBH delivers educational content, and as a dual licensee it provides the New England region with both PBS and NPR content, operating 11 TV stations and three radio stations. As a nonprofit organisation, it relies heavily on donor support and maintaining a close relationship between the brand and its members. WGBH chose NewVoiceMedia’s ContactWorld for Service to truly engage its community.
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Published: Wednesday, January 14, 2015