News : NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone
NewVoiceMedia has chosen to leverage Voxbone's direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.
NewVoiceMedia joins Voxbone’s customer portfolio of cloud contact center providers. As a source of global DIDs, Voxbone offers real-time provisioning, so NewVoiceMedia can provide customers with numbers instantly, avoiding the lead time required with other providers.
"Our customers expect the utmost quality of service, and Voxbone makes it possible for us to guarantee just that," said Matt Jones, SVP DevOps of NewVoiceMedia. "Voxbone’s real-time provisioning and global coverage provide us with the backbone to deliver our calling services.
"The number of cloud contact center deployments is increasing rapidly as multinational companies switch from on-premise solutions to cloud solutions," said Itay Rosenfeld, CEO of Voxbone. "We’re thrilled to work with NewVoiceMedia and its customers, to realize the vision of future contact centers."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Voxbone is the market leader in providing worldwide geographical, toll-free and iNum® telephone numbers. The company delivers high-quality inbound communications (often referred to as direct inward dialing, or DID) from more than 50 countries and more than 4,000 cities. Voxbone enables Internet communications services providers, global carriers, national operators and enterprises to extend the reach of their voice services internationally, rapidly and with limited costs. Voxbone is the only operator of its kind with self-owned licenses and telephone number ranges.
Published: Monday, September 5, 2016