News : NewVoiceMedia Helps Grand Pacific Resorts Improve Customer Service
NewVoiceMedia, a global provider of cloud technology, announced that Grand Pacific Resorts has elevated its customer service with NewVoiceMedia’s ContactWorld solution, enabling agents to provide superior experiences.
With NewVoiceMedia’s ContactWorld for Service technology, Grand Pacific Resorts’ customers are able to connect to the most appropriate agent, first time. Agent productivity has also increased, and response rates from inbound requests have reduced. Skills-based routing has helped boost revenue, too, allowing the best agents to be put on sales calls.
"Before ContactWorld, we had limited visibility into the four call handling operations and our offline processes. Now, we create all of the reports through Salesforce and NewVoiceMedia’s technology", said Jeff Farr, vice president of revenue and technology, Grand Pacific Resorts.
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Grand Pacific Resort Management:
Grand Pacific Resorts is a full-service resort management and development company.
Published: Wednesday, July 6, 2016