#contactcenterworld
London, Nov 24, 2014 -- NewVoiceMedia, a provider of cloud contact centre solutions, announces it has joined the Desk.com App Hub to help SMBs leverage customer service to accelerate growth. NewVoiceMedia’s ContactWorld for Desk.com equips organisations of all sizes with an entirely new view into customer relationships so agents can deliver personalised service and enrich the entire customer experience. Its unified interface makes it easy to manage customer requests, efficiently route customer enquiries and enhance performance.

"To stay competitive, leading-edge companies need scalable systems that deliver consistent and personalised service to keep both customers and agents happy," said Jonathan Gale, CEO, NewVoiceMedia. "We are excited to integrate the power of Desk.com and NewVoiceMedia's ContactWorld so companies of all sizes can deliver an expanded level of engagement that grows customer acquisition and allegiance."
#contactcenterworld