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News : NewVoiceMedia Launches Global Call Routing Architecture
San Francisco, September, 2016 -- NewVoiceMedia, a provider of cloud technology, announced a new, global call routing architecture that will raise the bar on call quality for organizations running contact centers in multiple geographies. This platform enhancement will optimize contact center management and operations, while ensuring the highest quality customer experience.
"NewVoiceMedia delivers a telephony agnostic cloud contact center with global infrastructure that allows customers to operate a single call plan for all of their globally distributed sales and service agents," comments Ashley Unitt, CTO of NewVoiceMedia. "And with 40 percent of agents using our technology based outside their contact center’s home country, this enhancement could impact around half of the world’s global agents. Our global network will deliver a superior customer experience through the ability to route calls more effectively across the world with better visibility of agent productivity and centralized management reporting."
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Wednesday, October 5, 2016