News : NewVoiceMedia Leverages the Twilio Communications Platform
Cloud contact center vendor NewVoiceMedia announces a strategic agreement with cloud communications provider Twilio to further accelerate deployment, improve usability and enhance the customer experience. The partnership will be officially launched on November 20th.
The agreement strengthens NewVoiceMedia’s telephony capabilities in North America and supports further growth in the region. The company will benefit from inbound and outbound routing from Twilio’s network – an instant, agile cloud telephony infrastructure that will enable the business to deliver its market-leading solutions to customers across the world even more quickly.
Jonathan Gale, CEO of NewVoiceMedia, comments, "We’re delighted to announce our partnership with Twilio to enable faster deployments for our customers’ telephony infrastructures and acceleration of our technology into live customer environments. Our true cloud solutions are available, secure and scalable and we’re continually tapping into major technological developments to ensure every customer interaction is a great experience".
Twilio Chief Revenue Officer Bobby Napiltonia comments, "We’ve been hugely impressed with NewVoiceMedia’s suite of multi-tenant cloud contact center solutions and the customer experience they create. NewVoiceMedia is in the process of disrupting one of the biggest technology markets in the world and we are very excited to be supporting its rapid expansion and helping shape the future of business communications".
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.
Published: Friday, November 15, 2013