News : NewVoiceMedia Partners with Rapid7 to Transform Customer Experience
NewVoiceMedia, a global provider of cloud contact center and inside sales solutions, announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, exceptional experience to its globally expanding customer base.
Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams.
Rapid7 selected NewVoiceMedia’s cloud contact center solution for its integration with the organization’s CRM system, which will enable the service team to instantly access customer engagement histories and personalize each interaction. Rapid7 is also leveraging NVM’s global call routing architecture, Global Voice Assurance. It will allow the service team to manage its resources across the globe as a single entity, reducing customer wait times while ensuring reliable call quality and service availability for calls in remote regions.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The NVM Platform will also provide a real-time window into Rapid7’s entire support operation, with automatic call logging, recording and customizable reporting features that will allow the support team to understand where improvement opportunities exist.
"Rapid7 is deeply committed to providing our customers with a personalized and exceptional experience every time they interact with our organization, our products and our services," says Rajeev Jaswal, CIO at Rapid7. "We needed a reliable cloud contact center solution that would integrate seamlessly with our CRM, and, NewVoiceMedia met those needs."
Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, "We’re delighted to be working with Rapid7 and look forward to seeing the company transform its customer service and business efficiencies. Customer experience is becoming the primary tool for companies to differentiate, and NVM will help Rapid7 outcompete on CX by making every conversation great. Additionally, our true cloud solutions are completely flexible and scalable and will continue to support the business throughout its future expansion."
Today's Tip of the Day - Suggestion Box
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Wednesday, September 19, 2018
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.