News : NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
San Francisco, October 23, 2017 -- NewVoiceMedia, a global provider of cloud contact center and inside sales technology, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as a Service, Western Europe.
Gartner’s Magic Quadrants objectively depict the vendor landscape in various technology sectors. Vendors are assessed against strict criteria, and those that meet this criteria are positioned into four quadrants: Leaders, Challengers, Niche Players and Visionaries based on their "completeness of vision" and "ability to execute."
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Jonathan Gale, CEO of NewVoiceMedia, commented, "Our global pure cloud contact center and inside sales platform with its market-leading CRM integration capabilities is revolutionizing customer communications for organizations worldwide. As such, we’re attracting some of the world’s highest-growth businesses as we continue to drive innovation that helps them have more successful conversations with their customers and prospects; fuelling their growth through improved productivity and their ability to offer a better, more emotive, customer experience.
"We are delighted to be acknowledged as a Leader in the Magic Quadrant for Contact Centre as a Service, Western Europe by Gartner, and believe this underscores our commitment to offering the best possible technology on the market for driving more effective sales and service teams. Together with our market position, momentum, and a $23 billion market opportunity, we believe we are extremely well positioned as we look forward to continuing our growth trajectory while helping our global customer base grow their businesses with improved efficiency."
Carole Edwards, Head of Contact Centre at Vax, Britain’s leading floorcare brand, said, "With NewVoiceMedia’s cloud contact center platform we have been able to successfully manage more than 70,000 multi-channel contacts each month, while improving both employee and customer satisfaction. Consumers expect an effortless experience through every interaction, and ContactWorld for Service has enabled us to build solutions that are easy to access and deliver, and the results are extremely impressive. First contact resolution is now at 87 percent, NPS is 91 percent, and we have the highest employee satisfaction scores in the business. Our customers benefit from a completely unique, personalized experience that is designed with them in mind."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, October 24, 2017
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global provider of contact center services and back-office processing