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News : NewVoiceMedia Sponsors Customer Self-Service Research
NewVoiceMedia, a global provider of omni-channel cloud customer contact technology, announces it has sponsored a comprehensive study from Ventana Research, which will investigate the role of customer self-service in improving company efficiency and customer satisfaction. The benchmark will delve into which systems businesses use to manage customer interactions and why companies prefer certain solutions over others.
Ventana Research will assess both the way customers use support channels and the way organizations understand their customers’ needs, and how best to meet them. They will also evaluate the different considerations that contribute to a company’s decision to change its customer service procedures and the business cases that would justify such a change.
"We’re thrilled to be involved with this latest Ventana Research benchmark," said Tim Pickard, SVP Marketing at NewVoiceMedia. "Our top priority is to deliver cloud customer contact solutions that best serve our customers’ needs, so research that gives us insight into their motivations and ways of operating is invaluable to us. Understanding how our client companies approach customer service helps us continue to develop our suite of true cloud solutions to offer the very best possible technology."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Ventana Research:
Ventana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.
Published: Wednesday, April 15, 2015