News : NewVoiceMedia Strengthens US Presence
NewVoiceMedia, a global provider of cloud contact center solutions, announces two new cloud nodes in North America, further strengthening its presence from coast to coast and extending its capacity to serve tens of thousands of agents.
The expansion reflects NewVoiceMedia’s commitment to providing support to its worldwide customer base, while meeting increased regional demand for its flexible solutions that deliver customer experience and drive sales and marketing teams.
Recent research from NewVoiceMedia revealed that half of US consumers are likely to share poor customer service experiences in person and online, highlighting the need to deliver innovative customer service. To do so, more and more US companies, such as Topcon Positioning Systems and Trinity Claims, are turning to NewVoiceMedia’s true cloud solutions to deliver personalized and unique customer experiences, quickly and securely.
To secure its position as global partner of choice for cloud contact center technology, NewVoiceMedia is rapidly expanding its North American presence with the recent openings of its San Francisco and New York offices and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region and E.J. Tague as Vice President Sales, North America Western Region.
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Tuesday, March 25, 2014