News : NewVoiceMedia’s Technology Boosts Colloquy’s Online Education Programs
NewVoiceMedia, a global provider of cloud contact center solutions, announces that Colloquy, a provider in the development and support of online higher education degree programs, has boosted student engagement with its ContactWorld technology. With the help of NewVoiceMedia, Colloquy has created an online education experience by delivering service and nurturing connections with both current and potential students.
Colloquy, a part of Kaplan, partners with universities to deliver and manage online degree programs. After experiencing technical issues like patchy global call coverage, inadequate reporting and a lack of features like click-to-dial, the company replaced its contact center technology with NewVoiceMedia’s solutions. Colloquy selected NewVoiceMedia’s ContactWorld because of its Salesforce integration, integrated call management, deep analytics, reliability and the team’s expertise.
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Published: Friday, December 19, 2014