Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Epos Now Transforms Customer Experience with NewVoiceMedia’s Cloud Technology
NewVoiceMedia, a global provider of cloud technology, announced that Epos Now has transformed its customer experience with its ContactWorld for Service solution. Since deployment, the independent electronic point of sale (EPOS) supplier, has experienced growth, and calls have increased.
Jacyn Heavens, CEO of Epos Now, explains, "We wanted our staff to be able to go to one place rather than jump between different systems. Once we deployed Salesforce, NewVoiceMedia’s cloud solution ContactWorld for Service was the answer for our customer contact platform as it integrates seamlessly with the CRM software. We now benefit from a complete record of customer activity and detailed reporting".
Heavens adds, "NewVoiceMedia and Salesforce have helped us to cut down on repeated and wasted work with vastly improved processes and systems, and our ability to report on everything allows us to keep focused on our day-to-day activities, while also making longer-term strategic changes".
Jonathan Gale, CEO, NewVoiceMedia, comments, "It’s great to see how significantly Epos Now has been able to transform its customer experience and business efficiencies with ContactWorld and Salesforce. Not only have we provided the company with a reliable and feature-rich customer contact solution, but the technology is completely flexible and scalable and will continue to support Epos Now throughout its rapid growth this year and in the future; while reducing its capital investments".
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From NewVoiceMedia
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About Epos Now:
We provide EPOS systems and cloud based POS software to customers both in the UK and overseas.
Published: Friday, November 13, 2015