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News : NewVoiceMedia’s Cloud Technology Transforms SponsoredLinX's Customer Experience
San Francisco, May 31, 2016 -- NewVoiceMedia, a global provider of cloud technology, announced that SponsoredLinX has transformed its customer experience with ContactWorld for Service.
SponsoredLinX helps clients achieve online success by increasing website traffic, improving lead conversion rates and aiding customer retention.
SponsoredLinX sought to transform its contact center to provide customers with a unique experience. With a legacy on-premise PBX system and no Salesforce integration, agents and managers had to spend time on unproductive activities, customers could not be easily directed to the most appropriate agent and call handling was inefficient. Furthermore, maintaining its on-premise hardware left the company open to unnecessary system and disaster recovery risks. With call volumes growing, these shortcomings were holding back the business.
William Zhang, IT Manager at SponsoredLinX comments, "Our previous contact centre system was slow, inefficient and didn’t integrate with Salesforce, meaning we couldn’t provide the unique and personalized customer experience that we know is so critical to a company’s success. With features such as intelligent call-routing, screen-pops, click-to-dial and detailed reporting, NewVoiceMedia’s ContactWorld solution has enabled us to completely transform the experience for both customers and agents, and is really helping us to stand out in the market."
Jonathan Gale, CEO, NewVoiceMedia, comments, "We’re delighted to see how significantly SponsoredLinX has been able to improve its customer experience with ContactWorld and Salesforce. As our technology is completely flexible and scalable, it will also continue to support the business throughout its rapid growth in Asia Pacific and the US; while reducing its capital investments."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
SponsoredLinX is a Search Marketing (PPC) company in Australia. Specialising in providing online success via Google AdWords and other search providers. As well has having a team of over 90 dedicated Google AdWords Professionals ensuring that clients maintain a competitive edge. SponsoredLinX provide a wide range of online business solutions including Search Engine Optimisation and Web Design.
Published: Thursday, June 2, 2016