News : Nexidia and Cicero Announce Partnership
Cary, NC and Atlanta, GA, Aug 10, 2015 -- Cicero Inc. (BB: CICN), a provider of analytics and automation software for the back office and contact center, and Nexidia, a provider of customer interaction analytics solutions for business transformation and financial trading compliance, announced a partnership that will deliver an approach to recording and desktop analytics for PCI compliance and deeper insight into customer interactions.
The solution is being deployed for a large communications company who will utilize pause and resume, a capability that suspends the recording of sensitive information during the call, as well as screen capture to gather valuable metadata from the agent’s desktop.
"Together with Cicero Discovery, Nexidia offers a simple and low cost way to bypass the sometimes difficult task of acquiring data from other parts of an enterprise. Nexidia’s Desktop Trigger integrates with any desktop application and can be deployed without any changes to the actual application," says John Willcutts, Nexidia’s CEO. "That level of functionality ensures less complexity upfront and more security and PCI-compliance."
Posted by Veronica Silva Cusi, news correspondent
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Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As customer interaction expands to include surveys, email, chats, and social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation.
Published: Tuesday, August 11, 2015